What happens if I am not happy with my carer?

  • The selection of the best carer for you is a very personal decision. Like any relationship, sometimes the dynamic can change.

    If at any time you are not happy with your care assistant you can, if you wish, change them for another carer on the site. We recommend that you give at least 48 hours’ notice.

    You can cancel your contract with a Utmost carer at any time and are only obliged to pay for the care that has already been delivered.

 
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