What do I do if my carer is sick or wants to go on holiday? (What is micro-team?)

All of the carers on our platform are encouraged to work in a micro-team with other carers. Each carer’s team is formed of other carers that they trust and believe will maintain the same high standards of care that they currently deliver to you.

When you first start receiving care with a Utmost carer, your carer will inform you as to who is in their micro-team. You will be able check their profiles and select them as/when you need cover.

If you do not believe your carer’s micro-team is suitable, you can of course select another carer from the platform instead.

 
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