FAQ Category: Payments & Costs
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How do I set up Mangopay account?
We use Mangopay to process carer payments. Here’s how to set up your Mangopay account: From the...
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What happens if I pay my carer...
We do not allow off-platform payments between clients and carers that have...
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How do I pay my carer?
When you have found a suitable carer, they will create a service agreement and shift invoice via the...
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Do I need to pay Employer’s National...
No, since all the carers on our platform are self-employed, you are not liable to pay Employers’ National...
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Can I take a carer off the...
Yes you can, however you will be liable to pay a recruitment fee...
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Who sets the rates for Utmost Carers’...
The carers set their own rates according to factors such as experience and qualifications. You,...
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What are the cost of care with...
Carers set their own rates on our platform. These vary according to the carer’s location, experience and...
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How much does my carer get paid?
The carer is paid the rate they have agreed with you minus...
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